In the business world, extroverts are considered the norm. They jump into conversations, run meetings, and always have something to say. Introverts, on the other hand, may look more like spectators than participants at the average business gathering. They observe, think, and observe some more. According to personality researchers, introverts don’t only talk less than extroverts; they also think more, working through ideas on a much deeper level. One reason they’re so quiet, in fact, is that their minds are often too busy cogitating over details and scenarios to add, "Now share these thoughts aloud" to the list of tasks at hand. A lot of communication advisors tell introverts they should learn to speak up in an extrovert’s world. But let’s look at the other side of this issue: If you want to be sure all the best ideas are out on the table and available for discussion, it makes sense to build an atmosphere in which the deepest thinkers feel comfortable speaking up. Rather than wait for introverts to change, why not meet them on their own quiet turf? Here’s how. First, remember that introverts are unlikely to interrupt others, even when they have important thoughts to share. They generally require a real break in the conversation before they’re ready to speak up. You can help by deliberately stopping the usual talkers now and then, leaving room (and some air) for others to weigh in. Be sure to respect pauses – even long ones – while an introvert is speaking, and keep the extroverts from interrupting. Altogether, make sure the conversation stays on topic until it’s clear the idea has been fully discussed and the introvert has finished. Keep in mind, too, that many introverts like to speak only when they’ve fully processed an idea – and possibly even rehearsed it. Don’t put them on the spot by suddenly asking for an opinion. When you’d like to hear an introvert’s thoughts on a topic, say so ahead of time so he or she can be prepared. Even a short-term notice ("In a few minutes I’d like you to share your thoughts on this") can help. Instead of relying on live conversation, consider using e-mail for discussions in which introverts play major roles. Holding conversations offline lets people process and rehearse their ideas before presenting them – which is exactly, of course, what these folks need. And finally, let your co-workers know that thoughtful opinions are always valued, even if you have to make a little extra room for their expression. Deliberately thank the introverts on your team for their contributions, and mention insights the group would have overlooked without them. You’ll drive home the point that still waters truly do run deep, and you’ll pave the way for more good ideas to surface. (This classic Miss Communications column was originally published on January 12, 2007.) If your company has any real diversity, you work with people who communicate, think, and process information in truly different ways. For example, some of your co-workers are extroverts – outgoing, talkative, and generally comfortable in a crowd; while others are introverts – reserved, pensive, and (shhh…) very quiet.
